Last updated: September 2026
My Tender ("we", "us", "our") provides tender matching, document management and bid preparation services to construction businesses in Queensland. We are committed to protecting your personal information and handling it openly and securely.
This policy explains how we collect, use, store and disclose personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including the changes made by the Privacy and Other Legislation Amendment Act 2024. Where we deal with Queensland government agencies and tender portals on your behalf, those agencies handle information under the Information Privacy Act 2009 (Qld).
We collect information directly from you: through forms on this website, through your use of the client portal, when you upload documents, and when you contact us by email or phone. We do not buy personal information from third parties.
We only send you marketing messages where the law allows it, and every message includes a way to unsubscribe, consistent with the Spam Act 2003 (Cth). You can opt out at any time by using the unsubscribe link or contacting us.
We do not sell personal information. We only share it with:
Some of our service providers may store information on servers located outside Australia. Where that happens, we take reasonable steps required by APP 8 to ensure your information is handled consistently with the Australian Privacy Principles.
We use automated systems to match tenders to your business profile, to score how well a tender fits your trades and regions, and to flag missing or expiring documents. These processes use the business and document information you provide. They help you decide what to bid on; they do not make decisions that deny you access to our services. This disclosure reflects the automated decision-making transparency requirements introduced by the Privacy and Other Legislation Amendment Act 2024.
We take reasonable steps required by APP 11 to protect your information from misuse, interference, loss, unauthorised access, modification and disclosure. This includes encrypted connections, access controls and reputable cloud infrastructure. No system is completely secure, so we cannot guarantee absolute security.
If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.
We keep personal information only as long as we need it for the purposes above or as the law requires. When it is no longer needed, we take reasonable steps to delete it or de-identify it. You can ask us to delete documents you have stored with us at any time.
You can ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time.
If you have a concern about how we have handled your personal information, contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. For information held by Queensland government agencies, you can also contact the Office of the Information Commissioner Queensland at oic.qld.gov.au.
We may update this policy from time to time, including to reflect changes in privacy law. The current version will always be available on this page with its last updated date.
For any privacy questions or requests, email us at info@mytender.com.au or call us on 07 2147 6902.